![]() ![]() ![]() When we get into the details, we show that we truly understand how much we have hurt him or her. The offended one is hurt, and they want to know that you “get it.” Beyond saying, “I am sorry”, what else can you do?Īn apology has no impact unless it’s specific. Regret focuses on what you did or failed to do and how it affected the other person. In this blog post, I’ll talk in detail about our first Apology Language: Expressing Regret. In our book, When Sorry Isn’t Enough, Gary Chapman and I talk about five essential parts of any apology. I’ll check back in frequently to chime in on the conversations here. I share tips about What to Say When challenging conversations arise and I welcome your thoughts and questions. I’m a psychologist and the co-author (with Gary Chapman) of When Sorry Isn’t Enough. ![]()
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